Returns & Exchanges

At DELSEY PARIS, we stand behind the quality of our luggage and accessories, offering a 30-day return window for items in their original, unused condition. We aim to ensure your travel experience begins with total satisfaction and peace of mind.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the unused item in its original packaging with all tags attached, ensuring you include the printed return authorization form inside the box.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed to the original payment method within 7 to 10 business days.